Choose the right seed enquiry route

Choosing the right enquiry route helps retailers describe a seed request accurately and avoid delays. Use the catalogue basket for listed varieties, a quick enquiry for questions about an identified species or record, and a direct request when the required variety is not listed. Each route serves a different sourcing need, and none creates a binding order before a quotation is issued.

Use the basket for listed varieties

The catalogue basket is the most direct route when a retailer has selected named varieties from the available records. Add each item, adjust or remove quantities as needed, and provide business contact details when submitting the enquiry. For every selection, record the SKU, requested quantity and unit, such as a weight or a stated seed count. An account is not required. The basket selection is stored in the browser until items are removed, browser data is cleared or the enquiry is successfully submitted.

Use a quick enquiry for species questions

A quick enquiry by species is appropriate when the retailer knows the botanical species but needs help identifying the correct catalogue reference or understanding the available selections. The microgreen and sprouts catalogue, for example, groups varieties under botanical entries for Amaranthus blitum, Beta vulgaris, Brassica oleracea, Brassica rapa, Eruca sativa, Foeniculum vulgare, Rumex acetosa, Rumex sanguineus and Tropaeolum majus. Include the required quantity, unit and destination so the response can be matched to the intended purchase.

Request an unlisted variety directly

Use a direct request when the required variety does not appear in the catalogue. Provide the botanical name or variety name, quantity and destination. If the identity is uncertain, state the known plant name and ask for clarification rather than substituting a similar catalogue record. This route is especially important where common names can refer to different botanical identities or where a broad category includes several distinct references.

State the quantity in a comparable unit

Every enquiry should identify what is being requested and the unit used to measure it. Weight-based and seed-count quantities are different pricing bases and cannot be compared as though they were equivalent. Keep the denominator with every seed-count request. This is particularly important when assembling a range from different catalogue groups or when a retailer needs quotations for several varieties in one enquiry.

Keep catalogue and use-specific questions separate

Catalogue classification helps organise a request, but it does not confirm that a particular seed lot is suitable for direct consumption, food sprouting or another specific use. Ask for information relevant to the exact reference and destination. The same distinction applies to pepper names: a Capsicum category does not establish sweetness, heat level or a Scoville value. The named cultivar and SKU remain the basis for the individual seed record.

Check the record before requesting a quotation

Before submitting the request, check that the selection has a clear botanical name, named variety or cultivar where relevant, SKU, requested quantity and unit. Preserve qualifiers that distinguish records, including leaf type, colour, species or horticultural group. If a catalogue label is broad or the identity is unclear, include a request for clarification against the SKU. This reduces the risk of comparing or quoting two different references as though they were the same product.

Treat the quotation as the commercial confirmation

Submitting an enquiry does not place an order, and no payment is taken through the website. The enquiry is reviewed before a quotation is prepared. Available quantities, pack sizes, final prices and shipping charges are confirmed in the quotation. Enquiries are non-binding, so retailers should base purchase decisions on the confirmed quotation rather than treating catalogue listings or an enquiry basket as a completed transaction.

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